Frequently Asked Questions

How do I place an order?

Check our online shop for products you can design online or contact us for a bespoke quote. We can source nearly any product, provide pre-sale mockups, and make bespoke arrangements.

What is your turnaround time?

Usually 2 to 5 working days. However, it depends on your order size and which products you ordered.

If the products you ordered are in stock and it’s a small quantity, then your items will be printed on the same or the next working day and handed over to our delivery provider the same day that they are printed.

If we are waiting for your garments to arrive at our print facility, this will add 1 to 3 working days to the processing time of your order.

If your order is a bulk order (eg. a few hundred or a few thousand items) it may take us much longer to print or deliver. However, an account manager will provide you with an accurate estimate with your quote.

Do your prints last a long time?

Absolutely! Our DTG printers print directly onto the garment, offering high resolution, full-colour printing. Because the ink is sprayed directly onto the fabric, it won’t peel away or fade like with vinyl heat transfers or screen printing. It’s also much software and more vibrant.

We advise that our garments are washed at 30°C and do not iron directly on the printed graphic. This should help the print outlast the garment!

Do you have a minimum order quantity?

No. You can print as few or as many items as needed. Whether that’s one item, or one thousand… On top of this, we provide discounts for bulk printing orders. However, please note that larger items will take longer to print.

What are your delivery options?

Small orders benefit from fast delivery with Royal Mail and DPD. We typically ship 1st Class / Next Working Day.

What file type and artwork do I need to provide?

Ideal artwork will be in PNG format with a transparent background. The artwork should be high resolution and we strongly recommend at least 150 dpi (ideally 300 dpi). This will ensure that your print is sharp and accurate.

Please avoid very thin lines (eg. 2 pixels or less) as these may not print well or could be excluded by the printer.

Can I print gradients and images?

Absolutely! Our machines are great at printing gradients, full-colour images, and more. However, we cannot print images that fade out to transparency without reworking your graphic.

If your artwork contains areas that fade out to transparency or semi-transparency, please reach out to us before placing an order.

Why Shirt Forest?

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No minimum

Our premium garment printing services come with no order minimums.

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Plant trees

We plant a tree for every item printed or shipped from our print and fulfilment facility.

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Zero plastic

We use zero plastic packaging. All of our packaging is recycled or recyclable.

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Eco inks

Our inks are certified water based inks that are eco friendly and non-toxic.